FAQ
Need help?
If you have a question or need quick assistance, our team is at your disposal.
You can contact us directly by email at contact@joyia-eyewear.com.
Please allow 6 to 12 business days after receipt of your return for your refund to be processed.
Orders and delivery
1. What are the delivery times?
Estimated delivery times are 3 to 6 days depending on the destination.
2. Do you ship internationally?
Yes, Joyia Eyewear ships internationally.
3. What are the shipping costs?
Delivery is charged for orders of up to 2 pairs. From 3 pairs ordered onwards, delivery is free.
4. Can I return my glasses?
Yes, returns are possible within 10 days of purchase. Any applicable taxes are non-refundable.
5. Which payment methods do you accept?
We accept Apple Pay, Visa, Mastercard, American Express, PayPal and debit cards.
6. Can I modify or cancel my order?
If you wish to modify or cancel your order, we recommend that you contact us as soon as possible after your purchase.
7. What is the battery life of the glasses?
Battery life varies by usage. The ONE and FIVE models provide approximately 40 minutes of continuous video and over an hour of photo use. The SEVEN SPORT models offer up to 5 hours of music playback.
8. How long does it take to charge the glasses?
A full charge takes about an hour.
9. Is there a Joyia mobile app?
Yes, the glasses work with the OK JOYIA app. This app allows you to connect, customize, and control your glasses from your smartphone.
10. What is in the box?
Each order includes: a pair of glasses, a charger, a storage pouch and a quick start guide.
Models and specifications
1. Which models of glasses do you offer?
Joyia Eyewear offers several models adapted to different uses: ONE, FIVE and SEVEN SPORT.
2. Are the glasses suitable for both men and women?
Yes, all Joyia Eyewear models are unisex.
3. Do the frames come in different sizes?
No, all models are available in one size only.
4. Are the glasses heavy?
No, Joyia Eyewear glasses are designed to be lightweight and comfortable for daily wear, weighing approximately 49g.
5. Are the lenses photochromic?
Yes, the ONE and FIVE models are equipped with photochromic lenses that automatically adapt to ambient light.
6. Are the lenses of the SEVEN SPORT models different?
Yes, SEVEN SPORT models are equipped with polarized lenses, specifically adapted for sports activities and bright environments.
7. Are the glasses water-resistant?
Joyia Eyewear glasses are protected against dust and splashes. They are therefore resistant to light rain, but are not designed to be submerged.
Prescription glasses
1. Can I wear non-prescription glasses?
Yes, all Joyia Eyewear glasses can be worn without a prescription.
2. Can I add prescription lenses?
Yes, the ONE and FIVE models can be fitted with prescription lenses.
3. Can I order prescription glasses directly from the website?
No, proofreading is not offered directly at the time of purchase on the site.
4. Can I have my glasses adjusted at my optician's?
Yes, compatible models can be fitted by an optician according to your needs.
5. Can the SEVEN SPORT model be fitted with prescription lenses?
Yes, the SEVEN SPORT model can be fitted with prescription lenses using a dedicated optical clip.
Technology and features
1. What can Joyia Eyewear glasses do?
Joyia Eyewear glasses allow you to take photos and videos, listen to music, make calls, use voice commands, and enjoy integrated intelligent assistance.
2. Do the glasses have a camera?
Yes, all models are equipped with a built-in camera that allows for hands-free photo and video capture.
3. What is the video quality?
The glasses allow you to film in 1200p at 30 frames per second.
4. How is the photo quality?
Photos are captured in 32 MP at a 4:3 aspect ratio.
5. Do the glasses have a microphone and speakers?
Yes, they are equipped with dual microphones with noise reduction as well as dual speakers for calls and music.
6. Do the glasses have Bluetooth and Wi-Fi?
Yes, the glasses include Bluetooth and Wi-Fi to connect your devices and easily transfer your content.
7. Do the glasses work without an internet connection?
Yes, some functions such as photos, videos, music, or calls can be used without an internet connection. However, some smart features require a connection.
8. Do the glasses offer smart assistance?
Yes, the glasses incorporate smart features such as voice commands, instant translation, and real-time assistance.
9. What does the OK JOYIA app allow you to do?
The application allows you to, among other things, import your photos and videos, adjust the audio volume, manage notifications, and use instant translation.
10. Is the OK JOYIA app available on iPhone and Android?
Yes, the application is available on iPhone and Android.